Disclaimer

Disclaimer

Nuferm presents food only products , any other products on our shop page are suggested for use by consulting professional practitioners, or choices are made directly by our customers.

Nuferm does not give medical advice, Nuferm does not diagnose, treat, cure, or prevent any disease, Nuferm will never suggest you stop taking your prescribed medications.

Nuferm is available to work with our customers chosen practitioners.

All product information, videos and content offered by Nuferm is for educational and informational purposes only . Nuferm makes no claims of suitability for any particular purpose.

Always seek the advice of your trusted medical practitioner or qualified health provider when starting any new protocol.

Delivery: Australia

• Australia Post eParcel (up to 500 grams)
• Australia Post eParcel (up to 3 kilograms)
• Australia Post eParcel Box

Any products ordered from NuFerm shipping to Gold Coast, Brisbane and surrounding areas should take 1-5 business days to arrive from date the order was shipped. All other capital cities and country areas add 1-3 extra days.

Note: These averages are based on delivery times to capital cities. Deliveries outside of these areas may take longer. Nuferm is not responsible if Australia Post fail to make the quoted delivery timetable. We pack all parcels with love and protection, and we do our best when your order is in our hands, please take into consideration this before contacting our friendly office.

Do I have to sign for my order?
Yes, you do! All orders require a signature on delivery for goods to be released. This is to ensure the safe delivery of your precious order and to maintain the integrity of your product.

Are my personal payment details safe ?

When purchasing from Nuferm Pty Ltd your financial details are passed through a secure server using the latest 256-bit SSL ( Secure Sockets Layer (SSL) encryption technology . Secure Sockets Layer (SSL) technology 256-bit encryption protects the security of your online order information. When you place an order online and provide your credit card number SSL encrypts all personal information including you card number, name and address.  We do not see or store your financial information within the website. 

Authority To Leave:
Authority to Leave (ATL) is only  available for Nuferm products when requested by the customer upon ordering . To maintain the integrity of the product the customer must specify a safe out of the elements delivery option, as damage may be caused to the products when exposed to the weather elements such as extreme heat or rain.

Damaged / Lost Products:
Nuferm is not responsible for lost, misplaced or delayed shipments or damaged freight by the freight carriers after your order has left our premise. Please contact us on +61 7 554 92 554 if your goods have been damaged or have not arrived. Read on for information on how to return a defective product.

Optional Insurance on orders:

If you require insurance against Postal mishaps, damage while in transit , missing order, stolen or wrong delivery please let our staff know upon ordering .  Insurance for orders over $400 can attract a fee of $12-24 AU. This may be worthwhile if you reside in a difficult to get to area or if you have moved to a new address.  

Delivery: International
Postage is calculated online, and is displayed during the checkout process for all international orders. If a product is seized and/or destroyed by customs, or returned to Australia, we will not be responsible for the loss, product or shipping refunds. The purchaser has responsibility to the cover the shipping costs when the buyer wishes to have a second delivery attempted after the product has been returned to Nuferm. 

Registered Post International:
Optional insurance available, please let our office know if you require insurance on your order. Allow 5-15 business days for delivery.

IMPORTANT:

• Nuferm will not replace, refund, or provide credit notes, if items are damaged or lost in transit.
• All costs associated with return of parcels due to customers error e.g. incorrect address, will not be shipped until all return costs and additional shipping charges are paid.
• International accounts need to be aware and must check with their local customs services and local laws to ensure that there are no special requirements or any restrictions on importing health products into their country or state before ordering.
• NuFerm will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs for containing any prohibited items.

Our Return Policy:
NuFerm do not refund for “Change of Mind” returns, so please choose carefully.

However, if you wish to return an item (due to below conditions) we will issue a credit note for our store, valid for 12 months.

Defective Items:
All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please send a picture of your product by email , contact us at returns (at) info@nuferm.com and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.

Defective items must be returned to info@nuferm.com within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value, or a refund will be given.

Cost Of Returns:
Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.

Sale Items:
Any advertised sale items listed on Nuferm’s online Shop cannot be returned unless the item is faulty or defective, so please choose carefully.

How To Return Your Item:

• Send an email to info@nuferm.com with photographs of the defective item.
• A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Invoice Number.
• This number will be emailed to your registered email address along with our postal address.
• Send your item to the return address provided. Please ensure that your Invoice Number is clearly displayed on the return packaging.
• As soon as the return has been received, it will be inspected, and a replacement product will be posted to you, or a credit note will be issued, providing the item was received by NuFerm as described in the initial contact.

IMPORTANT:

• The return must be received by NuFerm within (14) fourteen days of the invoice number being issued.
• Replacement product will only be shipped after the returned or faulty item has been received and inspected by NuFerm.
• If you feel that your return falls outside of our policy, please contact us on info@nuferm.com.

  NuFerm
  PO Box 871
  Upper Coomera QLD 4209
  info@nuferm.com 
  +61 7 554 92 554